NEXTECH TRADING CO., LTD (hereinafter referred to as "we," "us," or "the Company") is committed to providing customers with a satisfactory shopping experience. Pursuant to the EU Consumer Rights Directive (2011/83/EU), you have statutory rights to return or exchange products purchased within the EU. Please carefully read the following policy details.
1. Right of Withdrawal
You have the right to return your product within 14 days of receipt without penalty (unless the product falls within an exception category).
The return period begins the day after you sign for the product.
To request a return, please submit a request in advance by email ([email protected]) or through our website, providing your order number and reason for return.
2. Return Requirements
Products must be new, unused, and undamaged, with original tags, packaging, and accessories.
The following products may not be eligible for return without penalty (subject to EU laws):
Hygiene-related products whose sealed packaging has been opened (e.g., dust-proof carpet covers).
3. Refund Process
We will complete the refund within 14 days of receiving the returned item and confirming its eligibility.
The refund will be credited to your original payment account (e.g., credit card, PayPal, etc.).
Note: You are responsible for return shipping costs (unless the return is due to product quality issues or our error).
4. Exchange Policy
If you require an exchange (e.g., size or color discrepancy), please contact us within 7 days of receiving the item.
Photos of the item are required for verification before the exchange.
Shipping costs for exchanges are the customer's responsibility, unless the exchange is due to a shipping error or product defect.
5. Product Quality Issues
If the item is defective or significantly different from the description, you may request a free return, full refund, or exchange.
Quality issues must be raised within 30 days of receipt and accompanied by relevant proof (e.g., photos/videos).
6. Return Address
Please contact customer service for authorization and specify a return address before returning the item. Unauthorized returns may not be processed.
7. Contact Information
If you have any questions or require assistance, please contact us via the following methods:
Email: [email protected]
Website: nextechbiz.com