NEXTECH TRADING CO., LTD is committed to providing an excellent service experience for EU customers. This policy outlines our service standards, customer protection, and related commitments in the EU.
Service Scope
We provide the following services to EU customers:
Product Consulting and Purchase Recommendations
Order Processing and Logistics Tracking
After-Sales Service and Technical Support
Complaint Handling and Dispute Resolution
Service Standards
Response Time: Inquiries received within 24 hours on weekdays
Language Support: English, French, and German are available.
Business Hours: Monday to Friday, 9:00 AM - 5:00 PM (CET)
Customer Protection
In accordance with EU consumer protection regulations, you have the following rights:
14-day right of return
Transparent Pricing and Fee Policy
Personal Data Protection (GDPR Compliant)
After-Sales Service
We provide Provides:
Product Quality Issue Solutions
Return and Exchange Service (See Return and Exchange Policy for details)
Product Usage Guide and Maintenance Recommendations
Complaint Handling
If you are dissatisfied with our service:
You may file a complaint directly at [email protected]
We promise to provide a solution within 5 business days.
If no agreement is reached, you may seek assistance from your local consumer protection agency.
Contact Information
Customer Service Email: [email protected]
Company Website: nextechbiz.com
Policy Updates
We may revise this Policy from time to time and any updated content will be posted on our website.
This Policy does not affect any statutory rights you may have under EU law.
NEXTECH TRADING CO., LTD